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❤~Someone~❤ @ 20 Nov 2008 02:29:32 AMYes another boring news about support tickets.
We need your help guys, we get between 50 and 100 tickets a day, so please can you give us some help by doing these couple of things.
Do NOT file a ticket to just tell us that your switching accounts. Message a GM/FM with the account numbers and they will note the accounts.
Do NOT file a ticket asking for an account number to be deleted because its your old one. We need to be sure it IS your old one before we delete anything. When you want an account deleted, you change the name to 'Delete Me' and file a ticket in THE ACCOUNT to be deleted, then we will get it done.
When you file a ticket can you give us at least 24 hours to answer, please stop messaging Kyle, myself and other staff that you've filed a ticket. We know you have, we see them.
When you do file one, make sure you put as much information as you can about the problem, not just 'I lost money and im pissed off'. Also PLEASE check the ticket for any questions we have asked. I think if you expect us to answer in 24 hours, we can expect you to answer in that time. Any tickets that havent been replied to with an answer from you in 2 days will be closed.
Lastly remember the weekends, rarely will tickets all get done, we have lives too. They are all normally caught up in 2 days, so before having a hissy fit that you've waited 2 days think what day it is.
Thanks
- ToeGasms FTW -
❤~Someone~❤ @ 20 Nov 2008 02:32:39 AMDJ thats just as freaking annoying at times. I sign into about 50 offlines from people on MD wanting stuff
Hence why im ALWAYS offline now -
OG Princess Eck @ 20 Nov 2008 02:52:13 AMi know you guys get allot of bullshit tickets as i've heard you say before.
however is 50-100 tickets actually allot for 30k+ MD members?
I mean with all the noobs and such, rules to follow...
Some ppl just want to play a game so they dont really think about what staff has to do. ecspecially the ones who pay money. No offense but i dont think they really care at all.
I could give two shits about staff on any other games or forums really besides MD.
As most stores policys quote.. ' The customer is always right'
When you get food through a drive through and they forget something or mess your order up, it upsets you right? but they have to fix it. The ppl complain and the workers suck it up.
Life aye!!
Im just curious how many high lvls and ppl who actually understand the game, are ones who take out bullshit support tickets for no reason.
what kind of ratio are we speaking here? lol
